Even smaller IT incidents or interruptions often entail serious consequences when many users are affected. It is all the more important to have a Service Desk that is easily accessible and offers satisfying solutions as the single point of contact for all matters related to IT. Our Service Desk provides reliable support to your IT users and IT specialists for any inquiries, changes and extensions, and quickly restores the working capacity of IT workplaces in the event of a breakdown.
As single point of contact, our Service Desk is the central contact for your IT users – in Germany and abroad. You get competent and quick support for all matters related to IT. If desired, it is provided around the clock (24/7) and in several languages.
As the ticket owner, the Service Desk forwards complex faults or requests to second-level support and monitors the status of the ticket until a solution is found.
We employ well qualified IT experts at locations in Germany, who provide assistance to the users in a friendly and competent way. This ensures high quality and satisfied IT users. We monitor the compliance of the Service Level Agreements such as availability and response time and deliver detailed reports. As such, the objective quality of our services is also made transparent for you.
Long-standing experience and proven processes guarantee a smooth transition. Standardized procedures on the basis of knowledge transfers and shadowing as well as customized on-the-job training ensure that the Service Desk supports your users in a fast and professional way from day one.
In order to ensure a reliable, flexible, profitable, and high-quality IT operation, SPIE SAG put numerous service areas of IT up for bidding. Recognizing DATAGROUP as best-in-class, SPIE SAG selected DATARGOUP as its new IT provider for the service desk.
Clarins Germany has outsourced its IT operations to DATAGROUP. Since then, a professional IT help desk has been available to Clarins users for all IT-related enquiries.