As part of our SAP Application Management Services (SAP AMS) our SAP experts support you in using and further developing your SAP application landscape.

To this end, we adopt IT service management frameworks according to ITIL. In detail this means:

• Assistance in responding the support queries of your users in the SAP ECC 6.0 and SAP HANA environments as part of the Service Request Management
• Preparation and management of access authorizations for your SAP users
• Incident and problem management: Elimination of faults and proactive identification of vulnerabilities in SAP
• Identification of application-specific optimization possibilities in SAP and assessment of intended changes as part of the Change and Demand Management
• Implementation of change and/or expansion potential by using standard tools such as the SAP ABAP or SAP-Script programming suite and SAP Smart Forms or Adobe Forms for form development
• Fault analysis of process flows in SAP by our operating SAP consultants and development of solution proposals and approaches in cooperation with the specialist division
• Advice with the definition and implementation of new business processes by our strategic SAP consultants

Our SAP experts are well acquainted with the functions, complexities and dependencies of your SAP applications and ensure smooth operation of these mission critical applications in your company.

SAP Application Management Services – Your Advantages at a Glance

• Long-standing experience in consultation and implementation of SAP AMS transition projects (i.e. transition of SAP applications to standard operation, also in your internal IT)
• Strategic SAP consulting and operational SAP application management from a single source
• Management of your SAP applications and support for users according to established standards, e.g. ITIL, SAP ABAP, SAP Script, SAP Forms etc.
• Individual and customized service delivery models within the provision of SAP AMS services
• Long-standing and cross-industry experience in SAP