Pliezhausen, 27 March 2025 – DATAGROUP takes on IT support for the ALH Group (Alte Leipziger – Hallesche), a leading German insurance group with around 3,000 employees. The five-year contract includes the Service Desk as well as on-site and field support services for various areas of IT and has a total volume in the high single-digit millions.

DATAGROUP was mandated by the ALH Group to provide central IT services. The aim is to enhance IT availability, efficiency and user satisfaction within the company. As part of the cooperation, DATAGROUP is responsible for the Service Desk as a central point of contact for the employees’ IT inquiries. This allows for efficient management of interruptions and service inquiries and contributes to minimize downtimes with the help of standardized processes and fast response times. The contract also includes on-site and field support services in software management, print management, device and mobile device management as well as network support for active and passive network technologies.

At the two administration locations in Oberursel and Stuttgart, Germany, DATAGROUP provides IT specialists, who are physically present, to guarantee direct and immediate on-site support. The further locations in Düsseldorf, Mannheim, Munich, Hamburg and Leipzig are attended to by an area-wide field support team which responds flexibly to IT requirements to ensure high service quality.

Strong partnership for regulated IT services

Insurance companies and banks are subject to special regulatory requirements, especially in relation to IT security and data protection. DATAGROUP brings in-depth expertise in the financial services industry, offering reliable and compliance-compliant IT support to the ALH Group. CORCompliance, the DATAGROUP core element, is incorporated in the Service Desk as a CORBOX service. It ensures that IT inquiries are managed in accordance with compliance. Thanks to uniform processes, revision-proof documentation and ongoing security checks, DATAGROUP makes sure that all services meet the strict requirements of the financial industry.

“Today, the success of a company significantly depends on efficient and secure IT. In particular in the financial sector, where regulatory affairs and compliance are essential, a partner must not only ensure that systems run smoothly but also think ahead in terms of strategy. We look forward to supporting the ALH Group with our expertise in the long term and shaping the digital future together,” says Andreas Baresel, Chief Executive Officer of DATAGROUP.